> For the complete documentation index, see [llms.txt](https://ajuda.pdvlegal.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajuda.pdvlegal.com.br/pdv/mudanca-de-licenciamento/apagar-a-pasta-raiz.md).

# Apagar a pasta raiz

{% hint style="danger" %}
**Pré-requisitos:**

* **Acesso ao módulo OEM:** Permissão para gerenciar licenças.
* **Internet estável:** Necessária para validação.
  {% endhint %}

{% hint style="warning" %}
**Atenção:**

Este processo não removerá:

* Licença do terminal.
* Configurações da pasta **TAB**.
  {% endhint %}

Para apagar a pasta raiz, siga o passo a passo:

**1. No Módulo OEM:**

* Acesse *Central > Manutenção Terminal*.
* Selecione **Apagar Pasta Raiz** (não marque outras opções).
* Insira o **MAC/TAG** do terminal (12 dígitos) > Clique em **Validar**.

<figure><img src="/files/nwE6XETdfHFEtxpjwGcY" alt=""><figcaption></figcaption></figure>

* Anote o **TOKEN** gerado (válido por tempo limitado).

<figure><img src="/files/nS6jWgaG5EZyOr0P6zIs" alt=""><figcaption></figcaption></figure>

**2. No PDV:**

* Acesse o menu do PDV Legal > Clique nos **três pontos** > **Manutenção**.

<figure><img src="/files/OGT5nIhfnecCHZ3PrEjA" alt=""><figcaption></figcaption></figure>

* Insira o **TOKEN** gerado no OEM > Clique em **CONTINUAR**.

<figure><img src="/files/oDpbOwWN0l2EZsnJOFp2" alt=""><figcaption></figcaption></figure>

* Aguarde o processo:
  * O PDV reiniciará, mantendo a licença e as configurações.

***

### Dicas rápidas

{% hint style="success" %}

* **Backup opcional:** Se desejar preservar dados, faça backup (*PDV > Configurar > Backup*) antes.
* **Verifique o MAC/TAG:** Encontre-o em *PDV > Manutenção* antes de iniciar.
  {% endhint %}

{% hint style="warning" %}
**Atenção:** A pasta Raiz contém dados temporários – apague apenas se necessário.
{% endhint %}


---

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