> For the complete documentation index, see [llms.txt](https://ajuda.pdvlegal.com.br/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://ajuda.pdvlegal.com.br/retaguarda/administrativo/certificado-digital.md).

# Certificado digital

Use essa rotina para acompanhar a validade do certificado digital da filial.

{% hint style="danger" %}
O PDV bloqueia a tela de vendas caso o certificado esteja vencido.
{% endhint %}

### Verificar a validade do certificado

{% stepper %}
{% step %}

### Acesse as filiais

Vá em **Administrativo → Filiais** na Retaguarda Cloud.
{% endstep %}

{% step %}

### Identifique os alertas

Na tela de filiais:

* certificados **vencidos** aparecem em **vermelho**
* certificados que vencem em até **30 dias** aparecem em **amarelo**
  {% endstep %}

{% step %}

### Abra a aba fiscal

Selecione a filial desejada e acesse a aba **Fiscal** para ver os detalhes.
{% endstep %}
{% endstepper %}

<figure><img src="/files/1RKNjclAVboaAv5SSqsq" alt=""><figcaption></figcaption></figure>

### Atualizar o status do certificado

Se o terminal exibir a mensagem de certificado vencido, siga estes passos:

<figure><img src="/files/k44EyRjJNmXHrP7HqDWX" alt=""><figcaption></figcaption></figure>

{% stepper %}
{% step %}

### Acesse a filial

Vá em **Administrativo → Filiais**.
{% endstep %}

{% step %}

### Atualize a validade

Clique no botão verde com duas setas para atualizar a data do certificado.
{% endstep %}
{% endstepper %}

<figure><img src="/files/sOR5rTCo2CuOpyZjlVix" alt=""><figcaption></figcaption></figure>


---

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